Ph.D., University of Washington, 2003;
M.Sc., National University of Singapore, 1999;
B.Sc., Xi'an Jiaotong University, 1996
incentives, user behaviors, and decision choices related to social collaborative platforms; price and competition in online markets; individual, organizational, and social impacts of IT/IS; big data analytics
Academic Positions Held
Arizona State University: 2015-present. Previous appointments: University of Connecticut: 2003-2015
Career and Recent Professional Awards; Teaching Awards
Co-Recipient of the Best IS Publications of the Year (2010) Award, Association of Information Systems (AIS), 2011;
Research Excellence Award, UConn School of Business, April 2011;
MBA Teacher of the Year, UConn School of Business, April 2010;
Best Research Paper Award, UConn School of Business, April 2009;
Ackerman Scholar Award, UConn School of Business, April 2007–2009.
Senior Editor, Decision Support Systems, 2014-current;
Associate Editor, Electronic Commerce Research and Applications, 2011-current
Guest Associate Editor, MIS Quarterly
Conference Co-chair, 5th China Summer Workshop on Information Management (CSWIM), Harbin, China, 2011
Associate Editor, International Conference on Information Systems, 2009, 2011, 2012, 2013, 2014, 2016
Zhang, Z. and Feng, J, “Price of Identical Product with Gray Market Sales: An Analytical Model and Empirical Analysis,” forthcoming at Information Systems Research
Huang, P. and Zhang, Z., “Participation in Open Knowledge Communities and Job Hopping: Evidence from Enterprise Software,” MIS Quarterly, 40(3), 785-806, September 2016.
Abrahams, A., Fan, W., Jiao, J., Wang, G., and Zhang, Z. “An Integrated Text Analytic Framework for Product Defect Discovery,” Production and Operations Management, 24(6), 975-990, June 2015.
Chen, L., Marsden, J., and Zhang, Z. “Theory and Analysis of Company Sponsored Value Co-creation,” Journal of Management Information Systems, 29(2), pp. 141-172, Fall 2012.
Ba, S., Stallaert, J., and Zhang, Z. “Online Price Dispersion: A Game-Theoretic Perspective and Empirical Evidence,” Information Systems Research, 23(2), pp. 575-592, June 2012.
Bapna, R., Goes, P., Wei, K.K., and Zhang, Z. “A Finite Mixture Model to Predict B2B Electronic Payments Systems Adoption,” Information Systems Research, 22(1), pp. 118-133, March 2011.
Ba, S., Stallaert, J., and Zhang, Z. “Balancing IT with the Human Touch: Optimal Investment in IT-based Customer Service,” Information Systems Research, 21(3), pp. 423-442, 2010
Zhang, Z. “Feeling the Sense of Community in Social Networking Usage,” IEEE Transactions on Engineering Management, 57(2), pp. 225-239, May 2010.
Chen, L., Goes, P., Marsden, J., and Zhang, Z. “Design and Use of Preference Markets for Evaluation of Early Stage Technologies,” Journal of Management Information Systems, 26(3), pp. 45-70, Winter 2009-2010.
Zhang, Z., Dey, D., and Tan, Y. “Pricing Communication Services with Delay Guarantee,” Informs Journal on Computing, 19(2), pp. 248-260, 2007.
Industry Experience and Consulting
General Electric, Fairfield, CT, 2004-2011, 2013;
Aetna, Hartford, CT, 2013
ASU is a tier 1 research university and W. P. Carey is proud of its strong tradition of teaching and classroom excellence. Our students directly benefit from the research and theories our faculty brings into the classroom. Below is a list of courses being taught during the current semester by this faculty member. Click a course to view it in the ASU course catalog.
CIS 515 - Business Analytics Strategy
Evaluating, strategically aligning, planning for and directing investments in and governance of processes for continuous renewal of analytics deployments in business.