W. P. Carey School of Business
W. P. Carey School of Business

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Reynold Byers

Clinical Professor
Supply Chain Management

Office:BA 432
Mailing Address:
Main Campus
PO BOX 874706
Tempe, AZ 85287-4706

Phone: 480-965-9488
Fax: 480-965-8629
Email: Reynold.Byers@asu.edu
Reynold Byers

View Vita

Ph.D., University of Rochester, 2000; M.S., University of Rochester, 1997; M.S., Brigham Young University, 1994

Research Areas
Service operations management; design and management of telephone centers; financial service operations strategy; performance measurement in services.

Current Projects
Reynold E. Byers, Marshall Freimer and Phillip J. Lederer, "Retail Banking Choice of Distribution Strategy in a Competitive Market," under revision

Reynold E. Byers and Rick So, "The Value of Information-based Cross-sales Policies in Telephone Service Systems."

Reynold E. Byers, Gregory Dobson, and Robert A. Shumsky, "Optimal Allocation of Tasks in the Design of Telephone Centers"

Academic Positions
Arizona State University: 2007-present. Previous Appointments: University of California, Irvine; University of Rochester; Brigham Young University; Utah Valley State College.

Career and Recent Professional Awards; Teaching Award
University of California, Irvine Faculty Career Development Award, 2004; William E. Simon Graduate School of Business Fellowship, 1994 - 1998; Brigham Young University Presidential Scholarship, 1986 - 1987, 1990

Representative Publications
Reynold E. Byers and Kut C. So, "A Mathematical Model for Evaluating Cross-sales Policies in Telephone Service Centers," Manufacturing and & Service Operations Management, January 2007, Vol. 9, Iss. 1, pp 1-8.

Reynold E. Byers and Phillip J. Lederer, "Retail Bank Services Strategy: A Model of Traditional, Electronic, and Mixed Distribution Choices" Journal of Management Information Systems, Fall 2001, Vol. 18, No. 2, pp 129-152.

Reynold E. Byers and Phillip J. Lederer, "Channel Strategy Evolution in Retail Banking" forthcoming in the book of edited papers, Managing in the Information Economy: Current Research, edited by Uday Karmarkar, UCLA, and Uday Apte, SMU.









ASU is a tier 1 research university and W. P. Carey is proud of its strong tradition of teaching and classroom excellence. Our students directly benefit from the research and theories our faculty brings into the classroom. Below is a list of courses being taught during the current semester by this faculty member. Click a course to view it in the ASU course catalog.

SCM 502 - Operations and Supply Mgmt
Contemporary management issues, including environmental, project, and supply chain management; new product development; quality control; TQM.

SCM 515 - Decision Mod-Supply Chain Mgmt
Decision modeling approaches for supply chain management such as optimization, simulation, and decision analysis. Emphasizes spreadsheet-oriented approaches.

SCM 518 - Analytical Decision Modeling I
Covers the skills and knowledge necessary for mastery of the use of quantitative modeling tools and techniques to support a variety of business decisions. Deterministic optimization techniques, including linear programming, nonlinear programming, integer programming, network models and a brief introduction to metaheuristics. Covers the use of these models for a variety of common business problems. Requires implementation of these models using Excel and standalone software. Studies how to ensure that these solutions work in a wide variety of situations (what-if analysis).

SCM 587 - Project Management
Planning, scheduling, and controlling of projects in R & D, manufacturing, construction, and services. Project selection, financial considerations, and resource management.

W. P. Carey School of Business

400 E. Lemon St.
Tempe, AZ 85287