W. P. Carey School of Business
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Benjamin B. M. Shao

Associate Professor
Information Systems

Office:BA 318G
Mailing Address:
Main Campus
PO BOX 874606
Tempe, AZ 85287-4606

Phone: 480-727-6790
Fax: 480-727-0881
Email: benjamin.shao@asu.edu
Benjamin B. M. Shao

View Vita

Ph.D., State University of New York at Buffalo, 2000; M.S., National Chiao Tung University, 1991; B.S., National Chiao Tung University, 1989

Research Areas
Impacts of IT, Data Analytics, IT Supply Chain Interface, Information Security, Healthcare IT

Current Projects
Furukawa, M., Raghu, T.S., and Shao, B.B.M., "Organizational Mandates for Information Systems Usage: Management Influences and Agency Relations."

Shao, B.B.M., Shi, Z.M., Choi, T., and Chae, S., “Nexus Supplier Index: A Data-Analytics Approach to Identifying Critical Suppliers.”

Hong, Y.K. and Shao, B.B.M., “Global Software Sourcing: Longitude, Latitude and Familiarity.”

Shao, B.B.M., Chou, Y.C., Gu, B., and Raghu, T.S., “Integration of Information Technology with Value Chain Activities for Supply Chain Management: An Empirical Study of the Retail Industry.”

Tsai, J.Y., Raghu, T.S., and Shao, B.B.M., “Partnership vs. Best-of-Breed: An Empirical Study of Information Technology Sourcing for E-Retailers.”

Academic Positions
Arizona State University: 1999-present. Previous Appointments: State University of New York at Buffalo, Academia Sinica

Career and Professional Awards; Teaching Awards
The Outstanding Teaching Award for Department of Information Systems Masters Programs, W. P. Carey School of Business, Arizona State University, 2015-2016; The DISC Professor of the Year Award for Excellent Teaching, W. P. Carey School of Business, Arizona State University, 2002-2003, 2004-2005; Recognition for Undergraduate Teaching by the Department of Information Systems Club, W. P. Carey School of Business, Arizona State University, 2000-2001; Finalist for the John W. Teets Outstanding Teaching Award of the Business School Council, Arizona State University, 2000-2001, 2002-2003; Finalist for the Outstanding Graduate Teaching Award of the W. P. Carey School of Business, Arizona State University, 2014.

Professional Leadership
Senior Editor: Decision Support Systems; Associate Editor: Journal of the Association for Information Systems (2009-2012), MIS Quarterly Special Issue on Information System Security in a Digital Economy, European Journal of Information Systems Special Issue on Information Security and Privacy in Organizations, Information & ManagementInformation Technology & Management, Pacific Asia Journal of the Association for Information Systems, Electronic Commerce Research and Applications, International Journal of Business Intelligence Research, International Journal of Applied Metaheuristic Computing. Ad Hoc Reviewer: MIS Quarterly, Information Systems Research, Management Science, Journal of Management Information Systems, Journal of the Association for Information Systems, IEEE Transactions, ACM Transactions, Communications of the ACM

Corporate and Public Sector Leadership
Second Lieutenant Comptroller, National Defense Medical Center, 1991-1993

Media Mentions of Research
The Wall Street Journal, NPR, Harvard Business Review, The Arizona Republic, ASU Magazine, WPC Magazine, KnowIT Newsletter

Representative Publications
Choi, T., Shao, B.B.M., and Shi, Z.M., “Hidden Suppliers Can Make or Break Your Operations,” Harvard Business Review Online (https://hbr.org/2015/05/hidden-suppliers-can-make-or-break-your-operations), May 29, 2015.

Lin, W.T., Chen, Y.H., and Shao, B.B.M., “Assessing the Business Values of Information Technology and e-Commerce Independently and Jointly," European Journal of Operational Research 245(3), 2015, pp. 815-827.

Chou, Y.C. and Shao, B.B.M., “Total Factor Productivity Growth in Information Technology Services Industries: A Multi-Theoretical Perspective,” Decision Support Systems 62(1), 2014, pp. 106-118.

Shao, B.B.M., Yin, P.Y., and Chen, A.N.K., “Organizing Knowledge Workforce for Specified Iterative Software Development Tasks,” Decision Support Systems 59(1), 2014, pp. 15-27.

Tsai, J.Y., Raghu, T.S., and Shao, B.B.M., “Information Systems and Technology Sourcing Strategies of E-Retailers for Value Chain Enablement,” Journal of Operations Management 31(6), 2013, pp. 345-362.

Chou, Y.C., Shao, B.B.M., and Lin, W.T., “Performance Evaluation of Production of IT Capital Goods across OECD Countries: A Stochastic Frontier Approach to Malmquist Index,” Decision Support Systems 54(1), 2012, pp. 173-184.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from the National Database of Nursing Quality Indicators,” Medical Care Research and Review 68(3), 2011, pp. 311-331.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., "Electronic Medical Records and Cost Efficiency in Hospital Medical-Surgical Units,” Inquiry 47(2), 2010, pp. 110-123.

Furukawa, M., Raghu, T.S., and Shao, B.B.M., “Electronic Medical Records, Nurse Staffing, and Nurse-Sensitive Patient Outcomes: Evidence from California Hospitals, 1998-2007,” Health Services Research 45(4), 2010, pp. 941-962.

Keith, M., Shao, B.B.M., and Steinbart, P., "A Behavioral Analysis of Passphrase Design and Effectiveness," Journal of the Association for Information Systems 10(2), 2009, pp. 63-89.

Shao, B.B.M. and David, J.S., "The Impact of Offshore Outsourcing on IT Workers in Developed Countries," Communications of the ACM 50(2), 2007, pp. 89-94 (reprinted in IT Management Select 13(3), 2007, pp. 10-17).

Vroblefski, M., Chen, A.N.K., Shao, B.B.M., and Swinarski, M., "Managing User Relationships in Hierarchies for Information System Security," Decision Support Systems 43(2), 2007, pp. 408-419.

Shao, B.B.M. and Rao, H.R., "A Parallel Hypercube Algorithm for Discrete Resource Allocation Problems," IEEE Transactions on Systems, Man, and Cybernetics - Part A 36(1), 2006, pp. 233-242.

Lin, W.T. and Shao, B.B.M., "Assessing Input Effect on Productive Efficiency in Production Systems: The Value of Information Technology Capital," International Journal of Production Research 44(9), 2006, pp. 1799-1819.

Shao, B.B.M., "Optimal Redundancy Allocation for Information Technology Disaster Recovery in the Network Economy," IEEE Transactions on Dependable and Secure Computing 2(3), 2005, pp. 262-267.

Chen, A.N.K., Hwang, Y., and Shao, B.B.M., “Measurement and Sources of Overall and Input Inefficiency: Evidences and Implications in Hospital Services,” European Journal of Operational Research 161(2), 2005, pp. 447-468.

ASU is a tier 1 research university and W. P. Carey is proud of its strong tradition of teaching and classroom excellence. Our students directly benefit from the research and theories our faculty brings into the classroom. Below is a list of courses being taught during the current semester by this faculty member. Click a course to view it in the ASU course catalog.

CIS 502 - Info Systems & Innovations
Organizational, strategic, and technical issues of the management of information. Evaluation, design, and use information systems as competitive advantage.

CIS 525 - Strategic Value of IT
Instills balanced and disciplined view of IT and business with their interplay. Assigns cases and assignments involving the symbiotic relationship of IT and business to provide real-world exposure for critical thinking and engaging discussion.

W. P. Carey School of Business

400 E. Lemon St.
Tempe, AZ 85287