W. P. Carey School of Business
W. P. Carey School of Business

W. P. CareyDirectory

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Amy Ostrom

Department Chair
Marketing

Department
Contact
Office:BAC 478
Mailing Address:
Main Campus
PO BOX 874106
Tempe, AZ 85287-4106

Phone: 480-965-6412
Fax: 480-965-8000
Email: Amy.Ostrom@asu.edu
Amy Ostrom

Education

Ph.D., Northwestern University; B.A., Arizona State University

Academic Positions

Arizona State University: 1996-present 

Career and Professional Awards; Teaching Awards

W. P. Carey School of Business, Huizingh Award, Outstanding Service to Students 2012, Honors Teacher of the Year, 2009; ASU Parents Association Professor of the Year, 2007; Huizingh Award, Outstanding Undergraduate Professor, 2007; Arizona Professor of the Year, 2004

Professional Leadership

Editorial Review Board: Journal of Service Management, 2007-present, Journal of Service Research, 2010-present.

Representative Publications

van Doorn, Jenny, Martin Mende, Stephanie Noble, John Holland, Dhruv Grewal, Amy L. Ostrom, and Andrew Petersen (2017), “Domo Arigato Mr. Roboto: How Technology Could Change the Service Customer Experience of the Future – A Research Vision and Agenda,” Journal of Service Research, 20 (1), 43-58. 

Anderson, Laurel, Jelena Spanjol, Josephine Go Jefferies, Amy L. Ostrom, Courtney Nations, Sterling A Bone, Hilary Downey, Martin Mende, and Justine M. Rapp (2017), “Responsibility and Well-being: Resource Integration Under Responsibilization in Expert Services,” Journal of Public Policy & Marketing, 35 (2), 262-279.

Ostrom, Amy L., A. Parasuraman, David E. Bowen, Lia Patricio, and Christopher A. Voss (2015), “Service Research Priorities in a Rapidly Changing Context,” Journal of Service Research, 18 (2), 127-159.  

 


ASU is a tier 1 research university and W. P. Carey is proud of its strong tradition of teaching and classroom excellence. Our students directly benefit from the research and theories our faculty brings into the classroom. Below is a list of courses being taught during the current semester by this faculty member. Click a course to view it in the ASU course catalog.

MKT 493 - Honors Thesis
Supervised research or creative activity focused on preparation and completion of an undergraduate honors thesis or creative project.

MKT 499 - Individualized Instruction
Provides an opportunity for original study or investigation in the major or field of specialization on an individual and more autonomous basis. Neither a substitute for a catalog course nor a means of taking a catalog course on an individual basis. Requires application well in advance of regular registration with the student's advisor, the advisor's signature, and approval by both the instructor with whom the student will work and the chair of the department offering the course.

MKT 590 - Reading and Conference
Independent study in which a student meets regularly with a faculty member to discuss assignments. Course may include such assignments as intensive reading in a specialized area, writing a synthesis of literature on a specified topic, or writing a literature review of a topic.

MKT 592 - Research
Independent study in which a student, under the supervision of a faculty member, conducts research that is expected to lead to a specific project such as a thesis or dissertation, report, or publication. Assignments might include data collection, experimental work, data analysis, or preparation of a manuscript.

MKT 790 - Reading and Conference
Independent study in which a student meets regularly with a faculty member to discuss assignments. Course may include such assignments as intensive reading in a specialized area, writing a synthesis of literature on a specified topic, or writing a literature review of a topic.

MKT 791 - Seminar
A small class emphasizing discussion, presentations by students, and written research papers.

MKT 792 - Research
Independent study in which a student, under the supervision of a faculty member, conducts research that is expected to lead to a specific project such as a dissertation, report, or publication. Assignments might include data collection, experimental work, data analysis, or preparation of a manuscript.

MKT 795 - Continuing Registration
Used in situations where registration is necessary but where credit is not needed. Replaces arbitrary enrollment in reading and conference, research, thesis, dissertation, etc. Used by students when taking comprehensive examinations, defending theses or dissertations, or fulfilling the continuous enrollment requirement in doctoral programs. Credit is not awarded, and no grade is assigned.

MKT 799 - Dissertation
Supervised research focused on preparation of dissertation, including literature review, research, data collection and analysis, and writing.

W. P. Carey School of Business

400 E. Lemon St.
Tempe, AZ 85287